1. Introduction: Thank you for choosing our services. This Return and Refund Policy outlines our policies regarding returns and refunds for services rendered by Secrets of Aura.
  2. Scope: This policy applies to all services provided by Secrets of Aura, unless otherwise specified in a separate agreement.
  3. Refund Eligibility: Refunds may be issued under the following circumstances:
    • If the service provided does not meet the specifications outlined in the agreement or contract.
    • If the service is cancelled by Secrets of Aura prior to completion for reasons within our control.
    • If a refund is required by law.
  4. Refund Process: To request a refund, please contact our customer service team within 2 days of receiving the service. We may require additional information or documentation to process your refund request. Once your request is received and approved, we will initiate the refund process. Refunds will be issued using the same method of payment used for the original transaction, unless otherwise agreed upon.
  5. Non-Refundable Services: Certain services may be non-refundable, as indicated in the agreement or contract. This includes but is not limited to services that involve significant upfront costs or third-party expenses.
  6. Cancellation Policy: If you wish to cancel a service, please contact us as soon as possible. Depending on the circumstances, cancellation fees may apply. Any cancellations made after work has commenced may not be eligible for a full refund.
  7. No-Show Policy: If you fail to attend a scheduled appointment or fail to provide necessary information or access for the service to be completed, you may be subject to a no-show fee and may not be eligible for a refund.
  8. Changes to Services: We reserve the right to make changes to the services provided, including but not limited to changes in specifications, pricing, or availability, without prior notice. However, any changes made after the service has been agreed upon will be communicated to you in a timely manner.
  9. Contact Us: If you have any questions or concerns about our Return and Refund Policy for services, please contact us at secretsofaura@gmail.com or +919741869902. We are here to assist you and ensure your satisfaction with our services.